Terms and Conditions
These Terms and Conditions govern your access to and use of the online gaming services provided by Hook Casino. By creating an account or placing any bets on the platform, you confirm that you have read, understood and agree to be bound by these rules. Please take time to review them carefully, as they form a legally binding agreement between you and the operator.
Who May Use Our Services
Our platform is intended solely for individuals who are legally permitted to participate in online gambling in their jurisdiction and who are at least eighteen years of age. It is your sole responsibility to ensure that using our services does not breach any laws or regulations where you live. We reserve the right to request proof of age and identity at any time and to close any account that does not meet these eligibility criteria.
Account Registration and Management
When you open an account you must supply accurate and complete personal information. You may only hold one account with us. Duplicate or linked accounts will be closed, and any winnings accumulated on them may be forfeited. You are responsible for maintaining the confidentiality of your username and password. Any activity carried out under your login details will be regarded as having been performed by you.
Security and Account Protection
We employ industry-standard measures to protect your account and personal data. Nevertheless, you should never share your login credentials with anyone else. If you suspect that your account has been compromised, you must notify our customer support team without delay. We may suspend an account while we investigate any reported security concerns.
Bonuses and Promotional Offers
From time to time we make bonuses, free spins and other promotional offers available to both new and existing customers. Each promotion carries its own specific rules regarding eligibility, wagering requirements, time limits and maximum stake or withdrawal conditions. These rules are clearly displayed on the relevant promotion page and form part of these Terms and Conditions. Attempting to abuse any bonus offer may result in the bonus and associated winnings being removed.
Deposits, Withdrawals and Financial Transactions
All financial transactions must be made through the approved payment methods displayed on our site. Deposits are usually credited to your account instantly, while withdrawal requests are subject to standard verification and anti-fraud checks. We aim to process withdrawals as quickly as possible, although the exact time will depend on the payment provider and the completeness of your verification documents. You may only withdraw funds that have been used to play and that are not subject to any active wagering requirements.
Fair Play and Prohibited Activities
We expect all customers to play fairly and honestly. The use of automated scripts, bots, software that provides an unfair advantage, or any form of collusion is strictly forbidden. Any attempt to manipulate the outcome of games, exploit system weaknesses or engage in fraudulent activity will lead to immediate account closure and potential forfeiture of all funds. We also prohibit the use of our services for any unlawful purpose.
Responsible Gaming
We are committed to supporting responsible gambling. A range of tools is available to help you manage your activity, including deposit limits, loss limits, session reminders and self-exclusion options. If you feel that gambling is becoming a problem for you or someone close to you, we encourage you to make use of these tools or to contact one of the recognised support organisations listed on our responsible-gaming page.
Intellectual Property
All content, graphics, logos, game names and software on our platform remain the intellectual property of the respective owners. You are granted a limited, non-exclusive, non-transferable licence to use the platform for personal entertainment only. Any other use, including copying, modification or redistribution, is prohibited.
Limitation of Liability
Our services are provided on an “as is” and “as available” basis. While we strive to keep the platform running smoothly, we cannot guarantee uninterrupted access, error-free operation or that all games will perform without technical issues. To the maximum extent permitted by law, we shall not be liable for any direct or indirect losses, damages or expenses arising from your use of the site, technical faults, or decisions you make while gambling.
Changes to These Terms
We may update or amend these Terms and Conditions at any time. The revised version will be published on this page with the date of the last update clearly shown. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed.
Governing Law and Disputes
These Terms and Conditions are governed by the laws of the jurisdiction in which the operator is licensed. Any disputes that cannot be resolved between you and us will be subject to the exclusive jurisdiction of the competent courts in that territory.
If you have any questions about these Terms and Conditions, please contact our customer support team through the live chat or email address provided on the website.