Privacy Policy

Information We Collect

We gather information that is necessary to provide our gaming services, comply with legal and regulatory requirements, and continuously improve the player experience. This data is collected both when you actively provide it and through automated systems when you visit or use our platform.

Personal Data

During account registration and ongoing use, we collect your full name, date of birth, residential address, email address, telephone number and payment details. To meet our licensing obligations and prevent fraud, we may also request government-issued identification documents, proof of address and copies of payment methods. All such information is handled strictly in accordance with applicable data protection rules.

Usage and Technical Data

We automatically collect technical information including your IP address, browser type and version, device identifiers, operating system, login times, pages visited and general activity patterns on our site. This helps us maintain security, diagnose technical issues and understand how our platform is used.

How We Use Your Information

Your personal data allows us to create and manage your account, process deposits and withdrawals, provide customer support, verify your identity and ensure compliance with anti-money laundering regulations. We also use the information to personalise your gaming experience, send important service communications and, where you have given consent, deliver tailored marketing offers.

Technical data is used to improve website functionality, analyse performance, prevent unauthorised access and maintain the overall integrity of our gaming environment. We do not make decisions based solely on automated processing that would produce legal effects or similarly significant consequences without human oversight.

Sharing and Disclosure

We may share your personal data with carefully selected third parties who provide essential services on our behalf, such as payment processors, identity verification agencies, customer support platforms and licensed gaming regulators. All such partners are contractually obliged to protect your information and may only use it for the specific purposes we instruct.

Disclosure may also occur where required by law, court order or governmental authority, or to protect the rights, property or safety of Hook Casino, our players or the public. We do not sell your personal data to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions, remember your preferences, analyse site usage and deliver a smoother experience. Some cookies are strictly necessary for the platform to operate, while others help us understand player behaviour and improve our services.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of the website and your gaming experience.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive information, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we continuously work to maintain robust safeguards.

Your Rights

You have several important rights regarding your personal data, including the right to access a copy of the information we hold, request correction of inaccurate data, request deletion where there is no longer a legitimate reason for us to keep it, and withdraw any previously given consent for marketing communications.

To exercise these rights, please contact our customer support team. We will respond to your request within the timescales required by law and may ask for proof of identity to protect your information. You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your data.

International Data Transfers

Some of our service providers may be located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual agreements and security measures.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this notice from time to time to reflect changes in our practices, legal requirements or operational needs. The latest version will always be posted on this page with the effective date clearly displayed. We encourage you to review it periodically so you remain informed about how we protect your data.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or email address provided on our website. We aim to respond to all enquiries promptly and helpfully.